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annie.profile

I have been working with computers and technology for most of my life being the local tech support for friends and family. I also enjoy photographing animals, places, and things on both digital and film.
Check out my developer projects and photography portfolio.

Icon of myself with my bear puppy, Coconut, on top of my head
annie.exe

annie.location

los angeles, california

annie.languages

[english, cantonese]

annie.bearPuppy

coconut

Education

B.S. in Computer Science

Sept 2016 - May 2020

California State Polytechnic University, Pomona

Achievements

President's List - Spring 2020

Dean's List - Spring 2017, Spring 2018, Fall 2019, Spring 2020

Relevant Coursework

Software Engineering

Design and Analysis of Algorithms

Data Structures

Computer Architecture

Graphical User Interface

Database Systems

Object-Oriented Programming and Analysis

Experience

QA Engineer

May 2022 - Present

Popmenu
Remote

to be added

Client Support Specialist

Sept 2021 - May 2022

Popmenu
Remote

Established trust and confidence in B2B relationships with restaurateurs by delivering a consultative approach to help them achieve ROI and best practices on their restaurant website through SEO, online ordering, food delivery integrations, contactless menus, and automated marketing using our cloud-based platform.

Provided knowledgeable technical support and root cause analysis and collaborated with team members and clients as required to resolve requests/issues in a timely manner and ensure the proper documentation, notification, escalation, tracking, and follow-up of all incidents.

Created, maintained, and updated documentation and resources to ensure accuracy and relevance of internal and external knowledge bases.

Responded to 20+ requests a day efficiently and effectively while maintaining at least a 90% customer satisfaction rate and consistently averaging at least a rate of 95%.

Tech Stack

Git IconGit
HTML5 IconHTML5
CSS3 IconCSS3
JavaScript Icon JavaScript
React IconReact
Markdown IconMarkdown
Java IconJava
Python IconPython
Firebase IconFirebase
AWS IconAWS EC2
GCP IconGCP VM
VS Code IconVS Code
Windows IconWindows OS
Android IconAndroid OS
iOS IconiOS
Computer IconComputer Hardware
Intercom IconIntercom
Salesforce IconSalesforce CRM
Monday IconMonday

Where to Find Me

Here are all the places you can find me on the internet.
Feel free to send me a message or mention me in a post.