annie.profile
I have been working with computers and technology for
most of my life being the local tech support for friends and family.
I also enjoy photographing animals,
places, and things on both digital and film.
Check out my developer projects
and photography portfolio.
Education
B.S. in Computer Science
Sept 2016 - May 2020
California State Polytechnic University, Pomona
Achievements
President's List - Spring 2020
Dean's List - Spring 2017, Spring 2018, Fall 2019, Spring 2020
Relevant Coursework
Software Engineering
Design and Analysis of Algorithms
Data Structures
Computer Architecture
Graphical User Interface
Database Systems
Object-Oriented Programming and Analysis
Experience
to be added
Established trust and confidence in B2B relationships with restaurateurs by delivering a consultative approach to help them achieve ROI and best practices on their restaurant website through SEO, online ordering, food delivery integrations, contactless menus, and automated marketing using our cloud-based platform.
Provided knowledgeable technical support and root cause analysis and collaborated with team members and clients as required to resolve requests/issues in a timely manner and ensure the proper documentation, notification, escalation, tracking, and follow-up of all incidents.
Created, maintained, and updated documentation and resources to ensure accuracy and relevance of internal and external knowledge bases.
Responded to 20+ requests a day efficiently and effectively while maintaining at least a 90% customer satisfaction rate and consistently averaging at least a rate of 95%.
Tech Stack
Git
HTML5
CSS3
JavaScript
React
Markdown
Java
Python
Firebase
AWS EC2
GCP VM
VS Code
Windows OS
Android OS
iOS
Computer
Hardware
Intercom
Salesforce
CRM
Monday