I have been working with computers and technology for
most of my life being the local tech support for friends and family.
I also enjoy photographing animals,
places, and things on both digital and film.
Check out my developer projects and photography portfolio.
los angeles, california
B.S. in Computer Science
Sept 2016 - May 2020
California State Polytechnic University, Pomona
President's List - Spring 2020
Dean's List - Spring 2017, Spring 2018, Fall 2019, Spring 2020
Design and Analysis of Algorithms
Graphical User Interface
Object-Oriented Programming and Analysis
May 2022 - Present
to be added
Client Support Specialist
Sept 2021 - May 2022
Established trust and confidence in B2B relationships with restaurateurs by delivering a consultative approach to help them achieve ROI and best practices on their restaurant website through SEO, online ordering, food delivery integrations, contactless menus, and automated marketing using our cloud-based platform.
Provided knowledgeable technical support and root cause analysis and collaborated with team members and clients as required to resolve requests/issues in a timely manner and ensure the proper documentation, notification, escalation, tracking, and follow-up of all incidents.
Created, maintained, and updated documentation and resources to ensure accuracy and relevance of internal and external knowledge bases.
Responded to 20+ requests a day efficiently and effectively while maintaining at least a 90% customer satisfaction rate and consistently averaging at least a rate of 95%.